Flanders DC (Design Flanders)
Public Service Design Guide
BOOK DESIGN
Service design is a method for
inventing or improving services. It is an interdisciplinary method that — just like product design — makes use of ‘design thinking’. Service design helps with (re) designing services from the perspective of the user.
client — Design Flanders (Flanders DC)
In short: service design is a technique for applying time and resources more efficiently without having to diminish the quality of a service provision.
The Service Design Guide was developed by Namahn.
You can download the pdf-files in Dutch or English on the website of Vlaanderen.be